24-Hour Banking by Phone (iTalk)

Bank Anywhere, Anytime using your Touch-Tone Phone

Enjoy the convenience of telephone banking using our automated telephone banking system.

Access telephone banking by calling Toll FREE (888-292-1263), or by dialing our main phone number (815-728-8000), choosing #1 for English, and then #3 for telephone banking.

Convenient and Secure: 888-292-1263 or 815-728-8000

• Obtain balance and account summaries
• Transfer money between accounts
• Report a lost or stolen debit card
• Verify funds via merchant verification
• Find locations and review branch hours
• Access information 24/7
• List transaction history
• And more!

24-Hour Bank by Phone (iTalk)

• Toll FREE: 888-292-1263
• Locally: 815-728-8000 (choose #1 and then #3)

Accessing and enrollment for the new 24-Hour Bank by Phone (iTalk) system will be easy:

• Call 888-292-1263
• The first time you call, you will be asked to authenticate your information by providing your full account number* and your full Social Security number. Be sure to call from the phone number you have used previously for dialing into Bank by Phone so that it is recognized and can be verified by our new system.
• Once you are in the system, you will be prompted to create a PIN.
• The next time you call in to 24-Hour Bank by Phone (iTalk), you will be asked to enter your account number and PIN.
• If you would like to change your PIN at any time, you will have the option to do so from the menu options within Bank by Phone.

*If you do not know your account number, you can easily find it on the bottom of one your TSBG checks.

Bank by Phone (iTalk) Global Keys and Commands

Bank by Phone (iTalk) has global commands that can be invoked from almost anywhere within the IVR. Here is a list of these commands:

Five commands are reserved for use within navigation lists meaning they are only globally available while the caller is within a list. Notice the # key is used differently within a list than on menus.