About Online Banking

Personal Online Banking

Experience our New Personal Online Banking system!

The first time you log in to the new system:

• You will be able to use your existing User ID, unless you have been notified by a TSBG representative.
• Passwords will be reset to a temporary password, which will be the last four digits of your Social Security number.
• After you log in from your desktop computer, you will be asked to go through the two-factor authentication process and accept the end-user license agreement. Once you do that, you will simply follow the prompts.

Please note that you cannot sign in to Mobile Banking until after you have enrolled in Online Banking.

Bill-Pay

When you access the new Bill Pay site after logging in to Online Banking, you will see that the functionality of the new site is a new and improved experience. There will be a slight change in the look and feel of your new Bill Pay screens, but all of your bill payment information, including your payees, recurring payments, and history, will be transferred to the new system. However, we do ask that you verify the payee information the first time you pay a bill. For existing Bill Pay users, while all information will be transferred to the new system, you will need to agree to the Bill Pay terms and conditions, but you will not have to re-enroll.

Setting up eBill payments

If you currently use eBill, the biller history will not transfer into our new Bill Pay system. You can activate eBills for participating payees from the Bill Pay home screen, the Manage Payee screen for that payee, or while you’re setting up a new payee. You’ll fill out some account and billing information, so you may want to have a paper bill handy for reference. Once you activate eBills, you can choose to pay that eBill manually or set up automatic payments.

Business Online Banking Services

Experience our new and improved Business Online Banking platform and Business Mobile App.

Logging In to Business Online Banking

Log in to the new Business Online Banking site, you will still be able to use your current Online Banking ID.

Your password will be set up as the last four digits of your EIN.

Once you are in the system, you will then be prompted to create a new password, establish additional security measures, and accept the terms and conditions.

You will then be directed to your Account Dashboard. These instructions will also be provided on the TSBG website prior to conversion.